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Hi, I have an issue with my order 6000797. The tip that plugs into the device isn't quite long enough to supply power. I've tried it with the cover off and it fits the power jack and powers the device. When the unit is fully assembled there's an extra bit of the plastic case that gets in the way. The case is as standard and I can't use it long term without the case on. Can you suggest a solution please?

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1 Answer

Hi Graham,

Sorry to hear that, I am sending a part to solve the issue and it will be with you shortly. Please do let me know how you get on when you receive the part and talk soon.


answered Oct 3, 2016 by Scott (25,700 points)
commented Oct 11, 2016 by anonymous
That worked great ta.